service management

Service Request Management: Purpose & Objectives
What Is a Service Request? A service request may be defined as a formal request that a client or anRead More The post Service Request Management: Purpose & Objectives appeared first on ...

IT Service Desk Security a Weak Point for Organizations
IT service desks are a security weak point for many businesses, with nearly half of organizations lacking a user verification policy for incoming calls. This was just one of the findings of ...
Identity management is coming to the Internet of Things
The security of IoT Devices matters. If we’re to actually live in a world where we reap the full potential from Internet-connected devices, those devices will need to be reasonably secured. Device ...