help desk - Tagged - Security Boulevard
service desk virtual desktop

IT Service Desk Security a Weak Point for Organizations

IT service desks are a security weak point for many businesses, with nearly half of organizations lacking a user verification policy for incoming calls. This was just one of the findings of ...
Security Boulevard
BMS Ticket Window

Ticket Management: What Makes a Good Ticketing System?

What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...
BMS Ticket Window

Ticket Management: What Makes a Good Ticketing System?

What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...