Service desk - Tagged - Security Boulevard
Service Request Management: Purpose & Objectives

Service Request Management: Purpose & Objectives

What Is a Service Request? A service request may be defined as a formal request that a client or anRead More The post Service Request Management: Purpose & Objectives appeared first on ...
Atualizações do ServiceDesk Plus Cloud para equipes Microsoft: chatbot, ESM e UI aprimorados

Atualizações do ServiceDesk Plus Cloud para equipes Microsoft: chatbot, ESM e UI aprimorados

2020 viu um aumento no número de organizações que adotam o trabalho remoto para se adaptar ao novo normal, levando a uma maior dependência de espaços de trabalho colaborativos digitais como o ...
BMS Ticket Window

Ticket Management: What Makes a Good Ticketing System?

What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...
BMS Ticket Window

Ticket Management: What Makes a Good Ticketing System?

What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...

Running a Service Desk with the New Hybrid Workforce

| | Service desk
The year 2020 has seen a sea of change: aside from the obvious health concerns and financial impacts, COVID-19 has[…] The post Running a Service Desk with the New Hybrid Workforce appeared ...

5-Ways to cut IT service desk costs

| | Service desk
With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and[…] The post 5-Ways to cut IT service desk costs appeared first on ...

Reducing ticket volume with self-service portals

A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of[…] The post Reducing ticket volume with self-service portals appeared first on LogonBox ...
Eliminate Password Reset Tickets to Increase Profits

Eliminate Password Reset Tickets to Increase Profits

Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die[…] The post Eliminate Password Reset Tickets to Increase Profits appeared first on ...

Build a Best-in-Class Service Desk

| | Service desk
Increase operational efficiency of your service desk with these six principles and take your service provider business to the next[…] The post Build a Best-in-Class Service Desk appeared first on LogonBox Journal ...
Scaling the Service Desk

Scaling the Service Desk

| | Service desk
A service desk is the core function of a service provider business, getting the best from this department can be a crucial difference between a successful, profitable MSP and one that is ...