Service desk
The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices
What is a help desk? An IT help desk is a platform or tool that enables businesses to organize customerRead More The post The Role of a Help Desk: Understanding Its Function, ...
Service Request Management: Purpose & Objectives
What Is a Service Request? A service request may be defined as a formal request that a client or anRead More The post Service Request Management: Purpose & Objectives appeared first on ...
Ticket Management: What Makes a Good Ticketing System?
What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...
Ticket Management: What Makes a Good Ticketing System?
What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...
Running a Service Desk with the New Hybrid Workforce
The year 2020 has seen a sea of change: aside from the obvious health concerns and financial impacts, COVID-19 has[…] The post Running a Service Desk with the New Hybrid Workforce appeared ...
5-Ways to cut IT service desk costs
With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and[…] The post 5-Ways to cut IT service desk costs appeared first on ...
Reducing ticket volume with self-service portals
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of[…] The post Reducing ticket volume with self-service portals appeared first on LogonBox ...
Eliminate Password Reset Tickets to Increase Profits
Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die[…] The post Eliminate Password Reset Tickets to Increase Profits appeared first on ...
Build a Best-in-Class Service Desk
Increase operational efficiency of your service desk with these six principles and take your service provider business to the next[…] The post Build a Best-in-Class Service Desk appeared first on LogonBox Journal ...
Scaling the Service Desk
A service desk is the core function of a service provider business, getting the best from this department can be a crucial difference between a successful, profitable MSP and one that is ...
