helpdesk

Reducing ticket volume with self-service portals

| | helpdesk, Self Service, Service desk
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of[…] The post Reducing ticket volume with self-service portals appeared first on LogonBox ...
LogonBox Journal
https://lh3.googleusercontent.com/proxy/8qECupKLM_-G38tlKLQ9O6cW-WShm_9qTpVuKdvmlRMhaOxDESKFKwgZkUBJ_fV0FYvHhgnwxvIZletVqc93CrA2eXfg7pjBJqn8D074yQyteRU

Problems Facing IT Departments

| | Authentication, certificate authentication, Cloud Security, consumer protection, helpdesk, IT, support tickets, Tech Trends
No one can deny that the IT department is tasked with monumentally important functions. Without an efficient and secure network, nearly every organization would fall apart. IT has to find cost effective ...
SecureW2
Eliminate Password Reset Tickets to Increase Profits

Eliminate Password Reset Tickets to Increase Profits

| | helpdesk, Password-Self-Service, Service desk, Tweetable
Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die[…] The post Eliminate Password Reset Tickets to Increase Profits appeared first on ...
LogonBox Journal