helpdesk
HHS: Health Care IT Helpdesks Under Attack in Voice Scams
Jeffrey Burt | | cyberattacks in healthcare, Generative AI risks, healthcare, helpdesk, MFA, social engineering, SpearPhishing, Voice Cloning
Scammers are impersonating employees in voice calls to gain access to healthcare organizations' systems and steal money, the agency says ...
Security Boulevard
Helpdesk Telephone Attack: How to Close Process and Technology Gaps
emmaline | | attack path mapping, corporate security, helpdesk, mgm breach, Offensive Security, Tools & Techniques
Introduction As we have witnessed in recent weeks with the MGM and Caesars Entertainment breaches, helpdesks are prime attack surfaces that are seeing a surge in exploitation. Although much of the press ...
Reducing ticket volume with self-service portals
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of[…] The post Reducing ticket volume with self-service portals appeared first on LogonBox ...
Eliminate Password Reset Tickets to Increase Profits
Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die[…] The post Eliminate Password Reset Tickets to Increase Profits appeared first on ...