Self Service

Reducing ticket volume with self-service portals

| | helpdesk, Self Service, Service desk
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of[…] The post Reducing ticket volume with self-service portals appeared first on LogonBox ...
LogonBox Journal
Imperva Increases Self-Service Capability Fourfold with Custom Security Rules

Imperva Increases Self-Service Capability Fourfold with Custom Security Rules

| | Application Security, Data Security, ddos, DDoS Mitigation, InCapRules, incapsula, rules, security policies, Self Service
Back in 2014, we introduced Rules (previously IncapRules) to give our customers advanced control over their application security. Today we’re putting even more of this custom tuning power in the hands of ...
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