ITSM
6 ways to use analytics to deliver an exceptional end-user experience: Part 2
Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the ...
De SLA a XLA: de servicios a experiencias
Imaginen el mejor automóvil, el más veloz, con tecnología de punta de inicio a fin. Pero al ingresar a este notan que no tiene asientos y cuenta con una combinación de velocidades ...
6 ways to use analytics to deliver an exceptional end-user experience: Part 1
The rules of customer engagement have changed drastically in the last decade, not only for direct customer-facing roles but also for internal customer-facing roles such as technical service team staff, NOC admins, ...
