ITIL

De SLA a XLA: de servicios a experiencias

De SLA a XLA: de servicios a experiencias

| | acuerdo de nivel de experiencia, acuerdo de nivel de servicio, cadena de valor de servicio, Español, it service management, ITIL, ITSM, manageengine blog, mesa de servicio, servicios ti, sistema de valor de servicio, SLA, xla
Imaginen el mejor automóvil, el más veloz, con tecnología de punta de inicio a fin. Pero al ingresar a este notan que no tiene asientos y cuenta con una combinación de velocidades ...
ManageEngine Blog
ITIL Changes - ITIL 3 vs. ITIL 4

ITIL v3 vs ITIL v4: What changed?

| | ITIL, Training and Certification
In this interview with Virginia Scuderi, instructor with over 20 years’ experience, we dive into the the recent changes and upgrades for ITIL version 4 and how the content and certifications differ ...
Blog – Phoenix TS

2019 Update on frameworks, standards, and regulations for infosec

| | 23 NYCRR 500, CIS CSC, CMM, CMM-I, Cobit, Critical Security Controls, cybersecurity framework, frameworks, ISO/IEC 27001, ITIL, NIST, NIST CsF, PCI DSS, pri, regulations
At the 2019 BSides Tampa Security conference I did a talk on 2019 Updates on frameworks, standards, and regulations for infosec. Over the last year several new and updated frameworks and regulations ...
Michael on Security