The Delta Airlines Security Breach: A Case Study in How to Respond to a Data Breach

The Delta Airlines Security Breach: A Case Study in How to Respond to a Data Breach

Recent data breaches against Panera Bread, Delta Airlines, Sears, Saks, and Lord & Taylor highlight a lot: the need for improved web application and internet security processes, better accountability, and why cybersecurity is critical to securing the loyalty of an organization’s most valued customers. But perhaps most importantly, it highlights ... Read More
Don’t Let Your Data Seep Through The Cracks: Cybersecurity For the Smart Home

Don’t Let Your Data Seep Through The Cracks: Cybersecurity For the Smart Home

Technology and wireless connectivity have forever changed households. While we don’t have the personal hovercrafts or jetpacks that we were promised as children, infinite connectivity has brought a whirlwind of “futuristic” benefits and luxuries few could have imagined even a decade ago. But more importantly, it has re-defined how the ... Read More
Consumer Sentiments About Cybersecurity and What It Means for Your Organization

Consumer Sentiments About Cybersecurity and What It Means for Your Organization

Over the past six months, the data breaches against companies such as Panera Bread, Delta Airlines and Sears, and Saks have proven we live in an age where cyberattacks and data breaches are now commonplace. The result? Cybersecurity is no longer just the topic of conversation of tech gurus and ... Read More
Cybersecurity & Customer Experience: Embrace Technology and Change To Earn A Customer’s Loyalty

Cybersecurity & Customer Experience: Embrace Technology and Change To Earn A Customer’s Loyalty

Consumers demand a secure, world-class experience, but when organizations deploy new applications and services to deliver that experience, customer data is put at risk. If forward-thinking organizations are using security as a competitive differentiator to build loyalty with customers, how are executives expected to accomplish this facing new security threats, ... Read More
Cybersecurity & The Customer Experience: The Perfect Combination

Cybersecurity & The Customer Experience: The Perfect Combination

Organizations have long embraced the customer experience and declared it a competitive differentiator. Many executives are quick to focus on the benefits of a loyal-centric strategy and companies now go to great lengths to communicate their organization’s customer centricity to retain existing customers and attract new ones. But where is ... Read More
Why Cyber-Security Is Critical to The Loyalty of Your Most Valued Customers

Why Cyber-Security Is Critical to The Loyalty of Your Most Valued Customers

The recent data breaches against Panera Bread, Delta Airlines and Sears, and Saks and Lord & Taylor highlight a lot: the need for improved web application and Internet security processes, better accountability, and enhanced crisis management. But perhaps more than anything, it highlights why cyber-security is critical to securing the ... Read More