Cybersecurity & Customer Experience: Embrace Technology and Change To Earn A Customer’s Loyalty

Cybersecurity & Customer Experience: Embrace Technology and Change To Earn A Customer’s Loyalty

Consumers demand a secure, world-class experience, but when organizations deploy new applications and services to deliver that experience, customer data is put at risk. If forward-thinking organizations are using security as a competitive differentiator to build loyalty with customers, how are executives expected to accomplish this facing new security threats, ... Read More
Cybersecurity & The Customer Experience: The Perfect Combination

Cybersecurity & The Customer Experience: The Perfect Combination

Organizations have long embraced the customer experience and declared it a competitive differentiator. Many executives are quick to focus on the benefits of a loyal-centric strategy and companies now go to great lengths to communicate their organization’s customer centricity to retain existing customers and attract new ones. But where is ... Read More
Why Cyber-Security Is Critical to The Loyalty of Your Most Valued Customers

Why Cyber-Security Is Critical to The Loyalty of Your Most Valued Customers

The recent data breaches against Panera Bread, Delta Airlines and Sears, and Saks and Lord & Taylor highlight a lot: the need for improved web application and Internet security processes, better accountability, and enhanced crisis management. But perhaps more than anything, it highlights why cyber-security is critical to securing the ... Read More