Trust is a must for wary Australian consumers: new study reveals data security influences purchasing habits

Three out of four (74 per cent) Australian consumers claim their confidence in a brand’s data security influences how they spend money with that brand, according to new global research conducted by payment security specialists PCI Pal together with cloud telephony platform provider Natterbox. The post Trust is a must ... Read More

Latest ICO Ruling Underscores the Importance of Data Security and Compliance

Following the substantial breach of customer data announced last September, British Airways has been notified by the Information Commissioner’s Office that it will receive a record fine of £183 million - the largest-ever since the introduction of GDPR and 1.5 percent of the airline’s 2017 total worldwide turnover. PCI Pal’s ... Read More

PCI Pal launches new global Partner Program

| | press
PCI Pal, the secure payments provider to contact centres, has today announced the launch of a new global Partner Program, which underpins the company’s strategic ‘partner first’ channel approach. The post PCI Pal launches new global Partner Program appeared first on PCI Pal ... Read More

Making Every Moment Count! Genesys Xperience19 Recap

| | News & Opinion
As a proud technology solution partner of Genesys it was great to be able to exhibit and sponsor at their annual conference, Xperience19 in Denver, this past week. Team members from our EMEA and NA regions were among the 2,500+ attendees. ‘Making every moment count’ was the tagline of the ... Read More
Data Breaches: How to Turn a Negative into a Positive

Data Breaches: How to Turn a Negative into a Positive

| | News & Opinion
The timing of a data breach is never perfect, however the reports that Eurostar had fallen victim to a data breach on Halloween ‘screamed’ irony. All joking (and bad puns) aside, the news that some customers had their passwords reset because of a breach is concerning, and it’s the latest ... Read More
PCI SSC Community Meetings Roundup

PCI SSC Community Meetings Roundup

| | News & Opinion
PCI DSS are global standards which are constantly evolving. As such, the PCI SSC community meetings are the highlight of a data security professional’s calendar, as we come together to discuss changes and best practice. Held globally, PCI Pal attend the North American and European meetings, allowing us to gauge ... Read More
discussion in the contact centre

PCI Compliance and the Contact Centre: The Challenges and Solutions

| | News & Opinion
The balancing act between maintaining multiple standards without impacting the customer journey isn’t an easy task for the contact centre, especially with data breaches on the rise. Recently, PCI Pal and Verizon teamed up to examine the challenges in achieving and PCI compliance. Let’s look at what we discovered in ... Read More
Outsourcing calls

DDC Case Study: PCI Perfection through Partnership

| | News & Opinion
Our recent case study in conjunction with DDC Outsourcing Solutions UK (DDC OS UK) highlights the importance of businesses choosing the correct partners for their needs. DDC is a business process outsourcer that provides tailored solutions to companies in a range of industries. By providing smart, flexible, agile and innovative ... Read More
Cyber Attack – How To Minimise The Risk.

Cyber Attack – How To Minimise The Risk.

| | News & Opinion
The BBC recently shared an article which showcases a mock situation of an opticians dealing with the fallout of a phishing scam, badly! The message behind it is clear – failure to know what to do in the event of a breach could land you in very hot water. This ... Read More
Data Regulation Data Breaches

Will Data Regulation Help Stop Data Breaches?

With the recent headline-making breaches such as Lord & Taylor and Panera, U.S. consumer sentiment is quickly shifting.  Accordingly to a recent study from the American Institute of CPAs (AICPA), 81 percent of consumers are actively worried about how well businesses will protect their personal information and taking actions to ... Read More
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