Fostering a Connected Culture While We’re Apart
One of the toughest impacts of dealing with the pandemic has been being away from our coworkers. At PCI Pal®, whilst the majority of our team across the world have experience working from home regularly, the wider impacts of regional lockdowns can quite easily bring about feelings of remoteness. This ... Read More
Record GDPR fine provides stark data and payment protection warning to business owners
With reports confirming that British Airways will be fined £183 million by the Information Commissioner’s Office (ICO) following a significant data breach last year, PCI Pal’s CEO James Barham is encouraging businesses to step-up data protection processes and utilise descoping payment security technologies, so no sensitive card data is available ... Read More
Psychological Differences Between Americans and Brits Can Cost Brands Significantly When It Comes To Security
PCI Pal’s CEO, James Barham, recently featured on Retail Minded discussing why the psychological differences between Americans and Brits can cost brands significantly when it comes to security The post Psychological Differences Between Americans and Brits Can Cost Brands Significantly When It Comes To Security appeared first on PCI Pal ... Read More
Is your contact centre bleeding? Why older DTMF deployments may be leaving the back door ajar
n consumer research we conducted in late 2018, we found that almost half of consumers questioned had already experienced a compromise of their personal data. Given these results, data security is becoming a major concern for consumers, and businesses alike. We believe that outdated and impractical solutions for achieving compliance ... Read More
Insider threats – is your business at risk?
A recent news report confirmed that police authorities are investigating an alleged fraud at a major UK contact centre. Following concerns raised by a customer of unauthorised payments made on their credit card, a contact centre agent has been suspended, pending official investigations. This news report serves as a stark ... Read More
