Getting Started with Bot Management

Learn the PerimeterX Best Practices for Onboarding

The award-winning PerimeterX Services and Support team works 24/7/365 to ensure that customers are protected from malicious bots, automated threats, client-side attacks and malicious injections. But before day-to-day operations can begin, the PerimeterX team moves through a series of steps to quickly and smoothly kickstart each customer relationship journey. That’s why it’s crucial to us that the onboarding process has our solutions installed and running in a matter of hours. The PerimeterX client services team consists of top solution architects with up to 25 years of experience supporting not just PerimeterX solutions, but the whole tech stack that’s relevant to your digital business’s needs. As a result, our team can integrate our security into unlimited technology stack combinations to protect your web and mobile apps. Here’s how our deployment process works.

The onboarding process described here applies to PerimeterX Bot Defender, and can vary slightly for other PerimeterX solutions.

How does PerimeterX step-by-step deployment work?

There are 5 main steps to onboarding. Step 1 is where we in Services and Support meet with the customer and figure out a working modality between us and the customer. We identify their pain points and their historical need for a bot management solution. If they have historically had a tool, we discuss their experience and how we can build upon it. We also discuss the technical stack that they have and how easily we can integrate with it. Lastly, we give them a walkthrough of what follows next and what kind of resources are needed to meet timelines. The onboarding process can vary based on customer needs and how complex or sophisticated they want it to be. After 2-4 weeks of conducting a proof of concept (POC), we are already showing value through our solution.

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