PCI Pal discusses how consumer demand is driving PCI compliance at Call & Contact Centre Expo 2019

| | press
27-28 March 2019 – London Excel, Stand 480 PCI Pal, the specialist provider of secure payment solutions for contact centres, will be discussing the findings of a UK and US survey into customer service preferences and payment security trends at this year’s Call & Contact Centre Expo 2019. Tony Smith, ... Read More

SixPackAbs: Building customers’ trust with PCI DSS compliance

| | News & Opinion
If you were to ask a room of people what the key benefits are to a business for being PCI compliant, many would assume that the most obvious answer is to handle cardholder-not-present payments securely. While that is of course correct, it isn’t always the primary reason cited by CTOs ... Read More

UK consumers more likely than US to change spending habits following data breaches

44% of Americans are reportedly victims of security breaches compared to 38% of Brits 26% of Brits won’t spend with brands they don’t trust to handle data compared to just 18% of Americans Retail and travel industries top the least trusted list on both sides of the Atlantic The consequences ... Read More

Finance Digest feature: Payment card security looking ahead 2019

PCI Pal’s CTO, Geoff Forsyth, features in Finance Digest Magazine. Read the full feature here. PCI Pal’s Geoff Forsyth takes a look at how businesses will respond to growing security threats in 2019, using technology to secure their contact centre and protect customer payment data. Over the last 12 months, ... Read More

TotalRetail feature: When it comes to security, US consumers put their money where their trust is

PCI Pal CEO, James Barham, has featured in TotalRetail magazine, read full article here The growing scale and negative impact of data breaches have changed how U.S. consumers view cybercrime, especially as it relates to brands. Traditionally, consumers turned a blind eye to companies that were affected by a data ... Read More

The Future of the Contact Centre

| | News & Opinion
On Wednesday February 13th, our EMEA team attended The Future of the Contact Centre conference in London. The annual event brings together those operating and running contact centres and their supply chain for insight into the latest trends, developments and technology surrounding the contact centre space, as presented by experts ... Read More

PCI London and PCI Awards in Excellence: a recap

| | News & Opinion
January 24th saw our EMEA team attend PCI London 2019 where we were delighted to be recognised at the PCI Awards in Excellence for the second consecutive year. PCI Pal attends PCI London bi-annually, the key event in the PCI DSS and data security calendar, which looks at the latest ... Read More
PCI Compliance this Christmas: Naughty or Nice?

PCI Compliance this Christmas: Naughty or Nice?

| | News & Opinion
It December 10th so here at PCI Pal we would like to find out who’s been Naughty or Nice in 2018. We’ve launched our Naughty or Nice Christmas quiz, to give Santa a helping hand Our simple test asks 12 multiple choice questions the answers to which determine who’s been ... Read More

Achieving the right balance: combining technology and human interaction

| | News & Opinion
A recent article from our partners, Natterbox, got us thinking – when it comes to telephony customer service, consumers want convenience and security whilst not losing out on the art of conversation. Technology is certainly making our lives easier, but it should not take away the importance of human interaction ... Read More