Smart SOAR sends a request to ServiceNow periodically to check for tickets with a new Updated Time

Bi-Directional Sync with ServiceNow and Smart SOAR

| | Integration Guide, SOAR
To achieve bi-directional sync, two platforms need to share information and be able to act on that information. This is challenging to achieve when two platforms are owned by separate vendors and there is no coordination between the development teams. In this case, it’s up to one of the platforms ... Read More