The challenge: Scraping bots silently draining performance & data integrity

D-EDGE powers hotels in more than 22 countries with technological tools that simplify distribution, booking, and customer engagement. But in the hospitality & travel sector, scraping bots remain a persistent problem. 

“We always knew scraping existed,” says Julien Reynaud, Head of Security at D-EDGE. “It’s part of the industry. But when it started to threaten platform performance, distort our analytics, and ultimately benefit our competitors, we had to act.”

Initially, Julien and his team highly underestimated how bad their scraping problem really was. DataDome’s initial assessment revealed a surprising truth: nearly 40% of D-EDGE’s total traffic was made up of scraping bots. “The problem was that at the time, we had no way of knowing which of these bots were malicious and which were desirable,” Julien points out.

To avoid technical anomalies, infrastructure problems, and to guarantee an optimal user experience, D-EDGE needed a quick solution that would not add complexity to their technology stack or slow down their agile teams. 

The solution: Trusted AI-powered tech with proven results

D-EDGE turned to DataDome right away. “Someone who had previously worked with DataDome joined our team and immediately advocated for the solution. We trusted the tech, and it delivered,” says Julien.

Integration was swift and painless for their tech team, with clear and precise documentation. But what stood out most was the immediate value. “We saw results almost instantly. Scraper traffic collapsed. It was obvious DataDome was doing its job.”

At the heart of that performance is DataDome’s AI-driven detection engine, which analyzes billions of signals in real time to distinguish between legitimate users and automated threats. “You didn’t reinvent the wheel, but you’ve trained it very well,” Julien says. “It’s a smart system that adapts fast.”

Beyond blocking bots, D-EDGE also leveraged custom rules to manage approved partners with scraping rights, adding rate limits and access windows, ensuring legitimate traffic stayed unharmed. “We’re even able to fine-tune access for penetration testers during security audits. The level of control is great,” Julien says.

The Head of Security also enjoys the transparency and collaboration with DataDome’s team. “When we talk to your engineers, they get it. Samuel and Guillaume have been amazing: real tech people who understand the stakes.”

The results: 75% less bot traffic, stronger operations, & a partner that speaks tech

With DataDome fully deployed, scraper bot traffic dropped from 40% of their total traffic to now just 10%, and most of what remained was either allowed intentionally or blocked automatically by the AI engine.

“Our platform felt lighter. We weren’t fighting fires every time traffic spiked. We had more control, more visibility, and a much cleaner flow of users,” Julien says. D-EDGE also gained granular traffic insights, helping teams understand exactly who is visiting and why.

DataDome has also helped D-EDGE stabilize operations, protect performance, and free up time for innovation. Looking ahead, they’re already planning to expand their protection with Account Protect to safeguard user data and booking flows. “Having a turnkey solution like Account Protect would save us time and offer stronger guarantees,” Julien adds.

For D-EDGE, the team behind the technology is almost as important as the technology itself. “We are a tech company. We need partners who speak our language, and too often, vendors don’t even understand how their own product works. With DataDome, we know we can challenge the team and get concrete answers, and that’s very valuable.”

Curious how exposed your business is to bots? Run a free Vulnerability Scan and find out in seconds if you’re protected against automated traffic.