E-Commerce Company Eliminates Fraud Attacks & Uncovers Hidden Threats with DataDome

A major e-commerce company selling products for vehicles saw a rise in card cracking attempts on their website. To address the issue, they implemented DataDome’s AI-driven bot protection. The solution proactively blocked fraudulent traffic, ensuring smooth payment processing and improving website performance. With DataDome, the company significantly reduced bot traffic without impacting the customer experience and gained visibility into other threats like DDoS attacks.

The challenge: Card cracking attacks on payment systems

The company’s online store, an essential part of its business, attracted the attention of malicious actors in recent years. It started off subtly—just a few unusual payment rejections here and there. But then came a warning from their credit card payment processor: the firm was seeing a massive spike in fraudulent activity. Bots had broken into the website’s systems, and they were launching card cracking attacks—automated scripts rapidly testing stolen credit card numbers to find valid combinations.

The Director of Marketing and Technology knew this was a serious threat. “The processors alerted us to an extreme rise in fraud attempts, and we quickly realized we couldn’t just sit back and hope it would go away,” he explains. “Worst-case scenario? We could have lost the ability to process credit cards altogether if the fraudulent activity had kept escalating.”

In an attempt to combat the problem, the Technology team tried the usual steps—manual log checks, firewall tweaks, and Google’s reCAPTCHA—but the bots were relentless. They had become too sophisticated for these traditional defenses. “None of those measures were really sufficient,” recalls the Director of Marketing & Technology. “The heuristic patterns of bot attacks were just too complex to catch with human eyes alone. We needed AI models.”

The solution: AI-powered defense that integrates seamlessly with website infrastructure

Facing increasingly sophisticated attacks, the team recognized the urgent need for a solution capable of staying one step ahead. Their search for a defense that could not only block threats but also adapt and learn in real time led them to DataDome. Our brand’s reputation for unparalleled detection accuracy and high ratings from research firms confirmed their choice. “Forrester’s assessment of DataDome as a leader in this field really reinforced our decision,” the Director of Marketing and Technology adds.

Integration was straightforward, with DataDome quickly connecting to the existing infrastructure. “We were live in about three weeks,” he recalls. “The fact that DataDome had transparent integrations with our previous CDN, Fastly, made the set-up incredibly easy.” Even when the company later transitioned to Vercel, the integration was just as seamless. The DataDome team was proactive, resolving potential issues before they could escalate.

The results: Strengthened security, proactive risk mitigation, & smoother user experience

Once DataDome was fully operational, the effects were almost immediate. The payment system became a fortress, blocking bot-driven attacks before they could do damage. “The bot traffic has decreased to the point where it’s negligible for us,” our client enthuses. “We’re still targeted occasionally, but now the attacks are stopped in their tracks before they can become a real problem.”

The most obvious benefit was the elimination of card cracking attempts, but the advantages go far beyond just preventing fraud.

One of the key perks was the ability to anticipate future risks and protect the user experience before it is compromised. Although the E-Commerce brand hadn’t faced significant outages or data security breaches, the growing presence of bad bots could have caused serious problems over time. “When bots flood a site, they take up valuable resources that slow things down for legitimate customers,” the Director explains. “By eliminating this traffic, we’ve ensured that our genuine customers enjoy a smooth experience.”

The biggest surprise came when he and his team began exploring the dashboard. DataDome wasn’t just protecting them from card cracking—it was exposing a whole range of other threats they hadn’t even known existed. “We started seeing potential DDoS attacks and vulnerability scans that were going unnoticed before. DataDome gave us a much clearer picture of the full extent of the threats we were facing,” he says. This broader view into their traffic helped the company mitigate additional risks.

Ultimately, the Director of Marketing & Technology would definitely recommend DataDome not only for its AI-based bot and online fraud detection but also for the excellent support provided by the team. He remembers how they would reach out to fix problems before they even became noticeable. “The DataDome team was on top of everything—there were times when we didn’t even have to file a ticket because they had already identified and solved the issue. That level of responsiveness is rare.”