Make Sure Your Company is Prepared for Evolving Liability Regulations

An allegory about liability

Here’s a scenario… 

You launched a new product six months ago. Since the launch, your teams have already pushed several updates. It’s now the shining gem of your portfolio and the first big release since your company went public. It’s brought accolades for you and your company, and even better, it might be a career-defining moment.

You are about to step out a little early on Friday. There’s a smile building because you have plans to get out on the water and enjoy time with your family. Maybe even take out that boat you never seem to have time for. 

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Your phone buzzes, and instinctively you take it out. The message preview shows an urgent Slack message from the leader of your Customer Success team. 

It’s unusual to get something from them, even if it’s still early on a Friday. They apologize for the message on a Friday and acknowledge they know you have plans for the weekend.

Disaster strikes

Unfortunately, one of your new product’s customers claims to have evidence of their private customer data for sale on the dark web. They also believe they see information from their competitor’s customers as well.

Your heart sinks. It’s unlikely you’ll be spending any time with the family this weekend. Much less taking the boat out. It will take more than a few minutes to figure out, no matter what this is. 

At first, you want to point to the customer being hacked. It’s possible someone could have stolen their login information. It’s a stretch, so you decide not to bet on it, but still worth investigating. 

You take a few deep breaths to remain calm, thinking and then rationalizing that you have plans for cybersecurity intrusions. If there is an issue (Read more...)