How to Improve Your Security Incident Response with Automation

Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

Manual processes for incident response eat up a lot of your time, are tedious and frankly unnecessary with today’s available technology. The process of identifying problems, isolating infected systems, researching a threat, etcetera all cause a headache that is largely avoidable. No more weekend worries, rushing to the office or wire-ripping is necessary with ServiceNow Security Operations.

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For example, let’s say you’re faced with containing and investigating a malware intrusion. You’d be faced with a long list of tasks, and if you’re not able to respond quickly you could end up with a serious situation on your hands and progressively worse damage as time goes on. ServiceNow offers autonomous tools that can identify, isolate and remediate any such intrusion in a matter of minutes, no human input required.

Automating security procedures introduces a myriad of benefits and optimizations that help your cybersecurity team better understand, analyze and respond to even the most complex incidents. ServiceNow‘s workflows do just that.


Workflow management with Flow Designer

Standardize assignments and coordinate discovery, identification, and remediation across IT and security.

Phishing reporting and response

Speed up time-to-know and time-to-respond to implement resolutions faster. Merge and prioritize incidents with automation and predictive intelligence.

Security operations efficiency dashboard

Get a centralized view of performance, identify incident trends and stage analysis to reveal roadblocks.

Third-party security integrations

Coordinate response with solutions for SIEM, threat intelligence and network and endpoint security.


Manage exposure to threats

Gain resilience with real-time views of your security posture. Prioritize incidents based on business impact.

Having your security posture analytics at your disposal gives your organization a momentous advantage over threat actors. Learn how, why and when incidents are happening and use that data to implement important changes that save time and money.

Enable fast, fluid response

Establish repeatable processes with automated workflows and standardized playbooks.

In many cases, a bulk of cyber threats are ‘false alarms,’ mislabeled and repetitive. Spending human-hours to deal with these kinds of incidents is not an optimal use of the SecOps team’s time. By introducing automation, teams are able to focus on serious threats, while automated processes handle the small stuff.

Resolve threats quickly

Empower your team to work on the most important tasks first. Collaborate and automate to drive results.

Without having to worry about the inflow of smaller, superfluous incidents, teams are more prepared to respond to important tasks, which means they get taken care of more quickly and with greater attention to detail.

92% of security leaders agree that automation is integral for modern threat management, yet only 65% of organizations have partially automated alert processing. If this sounds like your organization, it’s time to consider introducing automation to your security incident response program. Talk to us about how we can work together to help you mature your cyber risk program.

*** This is a Security Bloggers Network syndicated blog from Risk Intelligence Academy – Iceberg Networks authored by Meaghan O'brien. Read the original post at: