Diagram showing an example IT architecture of enterprise tools used for customer support operations, including: issue tracking, CRM, collaboration tools, etc., all of which are accessed by employees via the browser.

How SquareX Could Have Prevented the Coinbase Customer Support Attack

By John Carse, Field CISO, SquareXCoinbase recently disclosed a security breach involving overseas customer support agents who were bribed to provide personally identifiable information (PII) to attackers. This data was then used in ...