March 2020 – Professional Services and the Media Industry

In today’s ever-shifting market, we recognize that you need to be constantly adapting, and Akamai provides a way to enhance your customers’ experiences through our unique expertise, helping you unlock the value of Akamai’s products and services.

Professional Services’ primary mission is to drive customer success and growth. In order to achieve that, Akamai’s Global Services and Support team rationalized the Web Performance and Media Services portfolio that bundles Advisory, Professional Services and Support to focus on value confirmation that is differentiated at each level of service.

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As industry experts and trusted advisors, we can help our customers scale, meeting their needs by offering everything from break-fix support to implementation services, to maintaining and optimizing their Akamai products to assisting in addressing their specific business goals through the adoption of Akamai solutions.

The new Premium 3.0 Services and Support provides a high-touch engagement and access to aligned support professionals with extensive knowledge and understanding of all Akamai solutions. This service enables media configuration optimization through best-practices and regular validation of product value to improve viewer experience. As part of its capabilities, Premium 3.0 includes a catalog of Technical Business Assessment with tools such as Ingest Readiness, Reduced Rebuffering and Media Distribution Optimization, all this to ensure that the different aspects of media distribution are set up and configured correctly.

To learn more about professional services, please visit our website:

*** This is a Security Bloggers Network syndicated blog from The Akamai Blog authored by Nancy Carvajal. Read the original post at: