Semafone Announces Webinar on How People & Processes Impact PCI DSS Compliance for Contact Centers

March 29 webinar will discuss how contact centers must look beyond IT solutions to simplify compliance and improve data security

Boston and Guildford, U.K.– March 12, 2018 – Semafone, a provider of data security and compliance solutions for contact centers, announces its next webinar, “It’s Not Just Your IT: Why People & Processes Matter for PCI DSS Compliance for Contact Centers,” scheduled for 2 p.m. ET on Thursday, March 29. The free webinar will discuss why compliance and data security involves more than just IT infrastructure controls – they encompass both people and processes and how data flows through the organization.

Ideal for CIOs, CISOs, compliance managers, IT and security personnel, the webinar will share how contact centers can simplify compliance with the Payment Card Industry Data Security Standard (PCI DSS), augment data security, and protect themselves against both internal and external threats. For example, rogue agents and customer service representatives (CSRs) with access to cardholder data could illicitly capture the information for personal, fraudulent use. Or, a hacker could tap into personally identifiable information (PII) stored in a contact center’s IT infrastructure or call recording – leading to a high-profile, reputation-damaging data breach. To stay ahead of the PCI DSS compliance curve and learn more, register for the webinar here:

Webinar Details:

What: “It’s Not Just Your IT: Why People & Process Matter for PCI DSS Compliance for Contact Centers”

When: 2 p.m. ET on Thursday, March 29


What attendees will learn:

  • Why PCI DSS compliance doesn’t only involve IT solutions (i.e. pause & resume call recording); it also encompasses the way data flows through an organization and is handled by employees
  • How dual-tone multi-frequency (DTMF) masking solutions significantly reduce the amount of applicable PCI DSS controls, and effectively descope the entire contact center for the PCI DSS
  • What external and internal threats organizations should consider when it comes to cybersecurity, with examples from Semafone’s recent “State of Data Security in Contact Centers” report and agent survey
  • How achieving PCI DSS compliance and controlling the flow of cardholder data through your business infrastructure makes the entire organization and its customers safer

About Semafone

Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 25 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander and TVG.

Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit and follow us on LinkedIn, Twitter and Facebook.

The post Semafone Announces Webinar on How People & Processes Impact PCI DSS Compliance for Contact Centers appeared first on Semafone.

*** This is a Security Bloggers Network syndicated blog from Semafone authored by Aaron Lumnah. Read the original post at:

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