Don’t reward your loyal customers by treating them like criminals!
Imagine shopping in your favourite wine merchant or checking in to the brand of hotel that you afford the most loyalty, and at the point of self-identification (either to prove age or verification) security is called over and you are frisked. Not a great experience. Would you patronise the establishment ... Read More
What’s the point of habitual cookie consent? Analytics?
Last week I read an online post about schoolchildren who are taught in their IT lessons to just accept cookie consent pop-ups when they see them on the screen! That really is the definition of habitual consent. If we think about the intent of consent, it should be informed, unambiguous, ... Read More
