Why The DIG Chose Swimlane to Transform Its Phishing Defense

The Digital Investigative Group (DIG) is a Managed Security Services Provider (MSSP) startup that serves local government entities and Managed Service Providers (MSPs) in Montana. As the tech bubble continues to grow there, the DIG helps these smaller businesses enhance their cybersecurity posture with a higher level of security and certification.

The growing threat landscape has put pressure on every organization, especially MSSPs. The DIG sought to find an automation solution to speed up their processes and offer even stronger security services to their customers.

Automation to Empower Security Staff

There are nearly 3.5 million unfilled cybersecurity positions in the United States, but the pressure can be felt more acutely in certain regions of the country. Montana is high on that list. With the recent explosion of technology companies in Montana, demand for cybersecurity has quickly grown. But a large skills shortage persists because programs that teach cybersecurity are still limited.

Zach Tielking, DIG Chief Cyber Forensicator, identified a solution to fill this cybersecurity skills gap: security automation. “In Montana, just like everywhere else, there’s been a real need for cybersecurity individuals. It’s been very difficult for us, as well as other businesses, to find those individuals. We really turn to automation to help ourselves be able to keep up and bring security to Montana.”

Automation to Protect Clients From Phishing Attempts

85% of all breaches involve a human element – why? Because humans are the easiest way to infiltrate an organization’s cyber defense. That’s why MSSPs like the DIG focus on phishing, the most prevalent cyber threat in the United States.

According to Tielking, “phishing stills tends to be the number one attack vector. Humans are the big vulnerability inside of environments. To get solutions to help us process those phishing emails faster was the number one thing we needed inside automation.”

Best-of-Breed Security Automation

As a part of the selection process, the DIG needed an automation solution that was customizable and free of vendor lock-in limitations. The automation solution also needed to offer robust automation across the tool stack, yet be easy to use. After comparing a range of security automation and SOAR vendors, Swimlane stood out as the smart choice for a number of reasons:

Customizable and Versatile: “When we were searching for automation, we found Swimlane to be one of the few products that actually allowed us a more versatile and custom build into automation.”

Immediate Time Savings: “Within the first couple of weeks, we had Swimlane up and processing our data, and adding the value of time savings to our business. It was fast.”

A System of Record for Security:

“We use Swimlane as a central repository for all of our data coming in. We use it to automate all of our other tool stacks, to bring our tech into almost a ‘single pane of glass’ situation. That really allows them to work in one area – no one product, no one software – that keeps it easier for training, learning, and overall quality of life.”

5-Star Support:

“The Swimlane Support staff are amazing…When it comes to support, Swimlane is above the rest”.

Watch Zach Tielking discuss how Swimlane has helped the DIG:

Quick Wins

The DIG experienced two major outcomes soon after configuring Swimlane into their tech stack:

• Increase Endpoint Device Count “from a couple hundred to now several thousand – without expanding our staff.”

• 30 – 40% Time Savings by automating SIEM alerts, “it’s now just seconds inside of Swimlane”.

A Sneak Peak Into the Future of Security Automation

Swimlane invited the DIG to participate in the Swimlane Turbine Beta Program. After experiencing the new platform, Tielking already noticed promising results:

“It shows playbooks that will really lower the barrier-to-entry to create automations for our new techs that come on board…With Turbine, I’m really excited because it’s going to allow a lot of our staff to get into automating the different processes we work on daily.

“The turbine playbooks will probably be another 2x to 3x time-saving efficiency to the DIG…It’s really exciting to see that we’ll be able to take our automations and push them to the next level”.

Read more in our case study about the DIG.

*** This is a Security Bloggers Network syndicated blog from Swimlane (en-US) authored by Ashlyn Eperjesi. Read the original post at: https://swimlane.com/blog/digital-investigative-group-customer-story/