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State CIOs Lead Digital Transformation During the Pandemic

As NASCIO concluded its annual conference virtually this past week, an extensive list of deliverables offered road maps for 2021 and beyond. Member profiles for all 50 states can be found at this interactive website, and an encouraging aspect to this year’s virtual event was the excellent level of participation from the states and U.S. territories.

This week’s blog will highlight some of these resources that are available (and valuable) to the public, including non-members.

First up is Digital Government Rising: How AI is Providing New Opportunities to Deliver Value.

“This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow-up study includes new interviews with state CIOs in the wake of COVID-19 and the increased use of chatbots and other AI to respond to the pandemic. The report also details new pilot projects and uses cases for AI outside of COVID-19.”

Second, we have the 2020 State CIO Survey, titled The Agile State CIO: Leading in a Time of Uncertainty.

“2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the tradi­tional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expect­ed, there was not a single topic area where the pandemic did not impact state CIO (Read more...)