Travelex Temporarily Disabled All Its Systems Following a Malware Attack
Foreign exchange company Travelex announced that it had temporarily disabled all of its systems following a malware attack.
Twitter user Izzy Fergus first noticed something was wrong when she attempted to visit travelex.co.uk and saw a runtime error message. When she reached out to the company on Twitter, Travelex UK informed her that it was experiencing IT issues and as result was “unable to perform transactions on the website or through the app.”
Hi Izzy, we’re currently having IT issues and are extremely sorry for any inconvenience. At this stage, we’re unable to perform transactions on the website or through the app. Sorry again for any inconvenience and we’re working around the clock to fix the issues.
— Travelex UK (@TravelexUK) January 2, 2020
It was a just a few hours later when Travelex posted a statement on Twitter.
Statement on IT issues affecting Travelex Services pic.twitter.com/rpKagJLykn
— Travelex UK (@TravelexUK) January 2, 2020
In it, the company disclosed that a computer virus had infected some of its systems. To prevent the spread of the malware, it said that it had “immediately [taken] all of [its] systems offline.” It explained that it had also launched an investigation that had thus far found no evidence of digital attackers having compromised customers’ data.
The London-based company, which operates 1,500 stores globally, did not go into details about the type or identity of malware that was behind the attack.
Tony D‘Souza, Travelex’s chief executive, apologized for the inconvenience caused by the attack and the company’s response to it. As quoted by The Guardian:
We regret having to suspend some of our services in order to contain the virus and protect data. We apologise to all our customers for any inconvenience caused as a result. We are (Read more...)
*** This is a Security Bloggers Network syndicated blog from The State of Security authored by David Bisson. Read the original post at: https://www.tripwire.com/state-of-security/security-data-protection/travelex-temporarily-disabled-all-its-systems-following-a-malware-attack/