What does great customer service look like in the health-care industry? How is technology reshaping patient outcomes for the better? Where is secure innovation in health care going next?
There are many answers to these question, but perhaps the best response is to point to leaders and organizations that are recognized by their peers as top models to follow — right now.
I know of no one better to address these questions than Patrick (Pat) Hale, who is the executive vice president and CIO at VITAS Healthcare in Miami.
VITAS Healthcare is the nation’s leading provider of end-of-life services. It was established in South Florida in 1978 and today remains a leader and innovator of hospice services by putting patients and families first using compassionate care and delivering value through clinical excellence.
To understand their scope, VITAS Healthcare provides hospice care on an average daily basis to more than 18,000 patients. The care is provided by its more than 12,000 employees in 14 states and the District of Columbia. You can learn more about VITAS Healthcare at www.VITAS.com.
According to the VITAS Healthcare website: “Patrick oversees all aspects of large-scale IT operations. His 20-plus years of experience span multiple business verticals, including healthcare, manufacturing, pharmaceuticals, financial services, retail and government.
Patrick joined VITAS in 2013 as a key member of a senior management team that has successfully steered the organization through rapid, continued growth. He oversees all aspects of VITAS technology, cybersecurity and is also responsible for the Care Connection Center, a nationwide VITAS call center that delivers admissions services and after-hours clinical care.
Known as a pioneer in mobile solutions, Patrick and his teams shaped a partnership with Apple, AT&T and VMware that delivered mobile technology solutions into the hands of more than 8,000 VITAS (Read more...)
*** This is a Security Bloggers Network syndicated blog from Lohrmann on Cybersecurity authored by Lohrmann on Cybersecurity. Read the original post at: https://www.govtech.com/blogs/lohrmann-on-cybersecurity/how-can-healthcare-innovate-securely.html