I’ve Been Hacked – What To Do After You’ve Been Hacked

By Carter Graydon at Hacked.com

There’s nothing quite like that feeling of dread that slowly envelops you when you realize you’ve been backed. Regardless if it’s just your social media account or something as serious as your bank account or credit card, you can’t escape those first few moments of confusion, anger, and the overwhelming sense of fear. You don’t know how they got your information, what other accounts they’ve had access to, how long they’ve had access, and it’s terrifying. So I’ve come up with a checklist to help you protect yourself from further damage and begin the repairing process.

Do Not Panic

First off, breath. It might sound silly, but you need a clear head to
proceed. Panic and fear will only lead to confusion. You can easily
forget crucial steps you need to take or repeat ones and waste time.

Change your Passwords

Change your passwords, especially if you use the same password for
multiple accounts. You should change your passwords once every 3-6
months. Consider using a password management software like LastPass or
KeePass. In the future, set up two-factor authentication when possible.

Identity Theft? Notify Credit Agencies

If your personal information (such as social security number) has been compromised,
notify the credit agencies (Equifax, Experian and TransUnion) and
request a 90-day credit alert. Activating this tells businesses to
contact you before any new account can be opened in your name. This
alert can be renewed every 90 days. It can also stay in effect for seven
years – so long as your identity has been stolen, and you’ve filed a
report with the police.

The Federal Trade Commission also offers some excellent advice and includes details on how to get your life back after your identity has been stolen.

Monitor your Credit Card Bills

Monitor your credit card bills and double check any charges you don’t
recognize. Criminals are known to make small charges to begin with,
hoping they’ll go unnoticed, before running your card for something
really big. If you see a charge you didn’t make, call the credit card
company and alert them right away.

Close Accounts

If someone has already stolen your identity and opened an account,
immediately contact the credit issuer and have the account closed.
Dispute any charges that were made. Request your credit report from one
of the three credit agencies and ask for any unauthorized accounts or
incorrect information be removed from your record. This will help
preserve your credit score.

Record Calls

Submit your report through the FTC website and keep copies of all
your reports and correspondences with these agencies. Record everything,
use certified mail and get delivery receipts. Most of the places you’ll
need to call will have a notice, “This call may be recorded for quality
assurance purposes”, but don’t rely on them for recording the
conversation. Record the call yourself, but be sure to inform the person
on the other end of the line that you are recording the call. Check
your state for telephone recordings laws.

Check the Sent Folder in your Email

Check
your sent folder of your email and look for any messages that may have
gone out that you didn’t send. Hackers might request personal
information from banks or send viruses to your friends. If you see
anything suspicious, contact the recipients and let them know.

If the hacker has gained access to your account and locked you out by
changing the password, you’ll need to contact the email provider and
prove you’re the rightful account holder. And remember, if you’ve used
your email address and the same password for other websites, those are
all compromised as well. Change those as fast as you can to beat them to
the draw. Even if you don’t use the same password for those accounts,
the hacker can still use the “forget my password” feature and have a new
one email to them.

If you’re concerned, your computer may have a virus, avoid making
online purchases until you have run comprehensive anti-virus and malware
software. Some virus installs keyloggers on your computer, letting the
hacker see every keystroke. Typing in your credit card information is
all they would need.