ITIL, Problem Management and Tripwire Enterprise

I’ve written about ITIL and Tripwire Enterprise, offering a secure approach to managing your Change Management processes, but ITIL’s guidelines offer more than just recommendations around ensuring changes happen as expected. Problem ...

ITIL, the Change Management Process and Tripwire Enterprise

When I speak with clients about their approach to managing their IT services, many organisations mention ITIL practices as a cornerstone to their approach. This is hardly surprising since the ITIL framework ...