PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments
PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments. PCI Pal®, the global provider of secure payment solutions, today announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing ... Read More
Waltham Forest Council selects PCI Pal to secure cardholder-not-present payment transactions
PCI Pal®, the global provider of secure payment solutions, has announced that Waltham Forest Council has successfully implemented its Agent Assist payment solution to secure all telephone-based payments, and ensure continued compliance with data and payment security standards. The Council was keen to identify a way for its Resolution Centre ... Read More
Back to Basics: US Data Privacy and the PCI DSS
Contrary to other parts of the world there is no single, unified data protection law or regulation to adhere to in the United States. Rather, a series of federal and state laws protect the personal data of its citizens. With around 44% of US consumers reportedly having been the victim ... Read More
Cyberattack on EasyJet will put consumer confidence to the ultimate test, warns PCI Pal®
With news emerging that EasyJet has been the subject of a sophisticated cyber-security attack affecting around nine million passengers – including 2,200 where credit card data was potentially accessed – PCI Pal® is urging firms to step-up protection with de-scoping payment security technologies to halt hackers in their attempts at ... Read More
WFH Challenges Got You Down? PCI Pal’s Rapid Remote Helps Contact Centres Navigate the New Normal
Due to the current unprecedented situation we find ourselves in, many of us have been thrust into a new remote working world that has left some companies feeling uncertain and underprepared. For contact centres in particular, this new environment may be completely foreign. According to Contact Babel’s recent Inner Circle ... Read More
PCI Pal® shortlisted for Omnichannel Solution of the Year
PCI Pal®, the global provider of secure payment solutions, has been announced as a finalist in the 2020 Retail Systems Awards for its new PCI Pal Digital solution in the omnichannel solution of the year category. The awards, which are in their 15th year, celebrate excellence and innovation in the ... Read More
Compliance in Canada Today
In the movement to give consumers more control over their personal data, Canada has been a pioneer. Its first data privacy regulation, the Personal Information Protection and Electronic Documents Act, was passed in 2000 — long before GDPR and other privacy regulations began sweeping the globe. But that hasn’t stopped ... Read More
Back to basics: The GDPR and PCI DSS
It has been almost two years since the General Data Protection Regulation (GDPR) came into effect. For the most part businesses have taken great strides in achieving and maintaining compliance with the GDPR, however there are several instances where businesses have been found non-compliant. These instances are almost always exposed ... Read More
Optimise your contact centre technology for a seamless customer experience
In addition to prioritising data security amidst the countless data breaches and recent developments in data privacy regulations, organisations must continuously keep up with the emerging trends in the behaviours of their customers. Understanding how customer preferences evolve, specifically when it comes to interacting with businesses, can be extremely valuable ... Read More
New Guidance from the PCI SSC – What you need to know
March saw the release of new guidance from the PCI Security Standards Council (PCI SSC), ‘Responding to a Cardholder Data Breach.’ This is a short, five paged document aimed at merchants and service providers to assist with preparing for and responding to a breach of cardholder data. What does the ... Read More
