6 ways to use analytics to deliver an exceptional end-user experience: Part 2
Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the effectiveness of your support forms using analytics, … The post 6 ways to use analytics to deliver an ... Read More
6 ways to use analytics to deliver an exceptional end-user experience: Part 1
The rules of customer engagement have changed drastically in the last decade, not only for direct customer-facing roles but also for internal customer-facing roles such as technical service team staff, NOC admins, and more. Organizations across the globe are now … The post 6 ways to use analytics to deliver ... Read More
Leverage AI and predictive analysis to cut costs and eliminate downtime
With the promise of unprecedented potential, artificial intelligence (AI) and predictive analytics have permeated into every field of business. Due to their ability to help retail staff serve customers better, personalize video recommendations based on users’ preferences, reduce employee churn, … The post Leverage AI and predictive analysis to cut costs and ... Read More
Build a resilient cybersecurity framework by transforming your IT team into a security team
More organizations than ever before have shifted to a hybrid work culture to reduce the impact of COVID-19. This unprecedented change has not only given rise to new security challenges, but has also considerably increased the surface area available for … The post Build a resilient cybersecurity framework by transforming ... Read More
How to perform a skill-gap analysis
One of the first requirements of building an effective team that consistently delivers results is having dynamic team members with the right skill set. This means having the right number of people with the right skills working on your projects … The post How to perform a skill-gap analysis appeared ... Read More
