Work/life balance is a controversial buzzword in hiring circles. While some companies make it a top priority, businesses like managed service providers (MSPs) with clients that rely on high availability and fast response times find that work/life balance can often feel like more of a hope than a guarantee. Though true healthy work/life balance may seem unattainable, a centralized cloud IAM solution can help MSP employees find balance between their work and their personal lives. Read on to find out how.
The Problem of MSP Work/Life Balance
MSPs are responsible for the maintenance and upkeep of their clients’ IT environments. Given the fickle nature of IT in general, MSPs need to be constantly available for their clients in case something goes wrong. Although most issues arise during work hours, handling extensive requests or after-hours problems can make for long workdays and eat into an MSP technician’s free time.
It’s impossible to address all the reasons an individual MSP organization may be experiencing a disparity in their work/life balance, but a potential source could be an MSP’s stack. Using multiple disparate management tools across client organizations is burdensome and inefficient for MSP technicians. Switching between each tool adds time to a tech’s already busy day.
But why would an MSP need a bunch of different tools for each client? Every client has their own specific needs, especially regarding their IAM. A client might have a variety of systems (Windows®, Mac®, and/or Linux®) and applications (cloud and/or on-prem) that must be managed. Many IAM tools on the market today are dedicated to specific niches, such as web application single sign-on (SSO), so MSPs often need to adopt a patchwork of IAM solutions to cover each client as needed.
Chief Partner Experience Engineer at IT Partners, Kevin Damghani, observed this issue in the Datto State of the MSP 2019 report:
“Maintaining a healthy work/life balance can be really difficult for MSPs, especially when you’re just starting out. For newer MSPs, the business owners often become the technician, salesperson, accountant – you name it. As MSP businesses grow, (Read more...)
*** This is a Security Bloggers Network syndicated blog from Blog – JumpCloud authored by Zach DeMeyer. Read the original post at: https://jumpcloud.com/blog/improve-msp-work-life-cloud-iam