The term “multi-tenancy” carries different connotations depending on your industry. In general, it’s used to describe multiple customers leveraging an application being run in a single environment. From a DevOps perspective, multi-tenancy means having the proper architecture/infrastructure to ensure that your application can support multiple customers without failure. Multi-tenancy for MSPs, however, carries a slightly different meaning.
What is Multi-tenancy for MSPs?
For MSPs, multi-tenancy means the ability to fully manage disparate client organizations from a single location. In a Software-as-a-Service (SaaS)-driven world, this means managing multiple clients using a single application, or even managing access to multiple applications for multiple clients from one platform.
Although multi-tenancy as a concept has existed for a while, multi-tenancy for MSPs is mostly a byproduct of the cloud era of IT. Back when an organization’s IT infrastructure was solely based on-prem, early MSPs needed to manually attend to clients’ needs onsite — even physically interacting with servers and other hardware as needed. Because of this, any time anything was awry with a client’s infrastructure, the MSP would need to come and fix it.
This “break-fix” model served as the backbone of MSP business practices for a time, but modern cloud resources have revolutionized the MSP industry, allowing for remote IT management techniques. Using these new tools, IT service providers have been able to leverage a multi-tenant management experience.
The benefits of this new approach are apparent: MSPs spend less time traveling in between client organizations, which means they have more time to bring on new clientele, ultimately meaning more profit. With multi-tenancy, MSPs can be even more effective by centralizing their clients’ management needs into a single location. The issue then becomes finding solutions that offer multi-tenancy for MSPs.
Examples of Multi-tenancy for MSPs
Many key tools in an MSP’s stack allow for multi-tenancy, some of which include:
- G Suite™
- Office 365™/Azure® Active Directory®
- Remote Monitoring and Management (RMM) tools
However, out of all of the solutions MSPs leverage, directory services — a key tool for managing identities across an organization — have yet to (Read more...)