Multi-Tenancy for MSPs

Multi-Tenancy for MSPs

The term “multi-tenancy” carries different connotations depending on your industry. In general, it’s used to describe multiple customers leveraging an application being run in a single environment. From a DevOps perspective, multi-tenancy means having the proper architecture/infrastructure to ensure that your application can support multiple customers without failure. Multi-tenancy for MSPs, however, carries a slightly different meaning.

What is Multi-tenancy for MSPs?

For MSPs, multi-tenancy means the ability to fully manage disparate client organizations from a single location. In a Software-as-a-Service (SaaS)-driven world, this means managing multiple clients using a single application, or even managing access to multiple applications for multiple clients from one platform.

Although multi-tenancy as a concept has existed for a while, multi-tenancy for MSPs is mostly a byproduct of the cloud era of IT. Back when an organization’s IT infrastructure was solely based on-prem, early MSPs needed to manually attend to clients’ needs onsite — even physically interacting with servers and other hardware as needed. Because of this, any time anything was awry with a client’s infrastructure, the MSP would need to come and fix it.

This “break-fix” model served as the backbone of MSP business practices for a time, but modern cloud resources have revolutionized the MSP industry, allowing for remote IT management techniques. Using these new tools, IT service providers have been able to leverage a multi-tenant management experience. 

The benefits of this new approach are apparent: MSPs spend less time traveling in between client organizations, which means they have more time to bring on new clientele, ultimately meaning more profit. With multi-tenancy, MSPs can be even more effective by centralizing their clients’ management needs into a single location. The issue then becomes finding solutions that offer multi-tenancy for MSPs.

Examples of Multi-tenancy for MSPs

Many key tools in an MSP’s stack allow for multi-tenancy, some of which include:

  • G Suite
  • Office 365/Azure® Active Directory®
  • Remote Monitoring and Management (RMM) tools

However, out of all of the solutions MSPs leverage, directory services —  a key tool for managing identities across an organization — have yet to (Read more...)

*** This is a Security Bloggers Network syndicated blog from Blog – JumpCloud authored by Zach DeMeyer. Read the original post at: https://jumpcloud.com/blog/multi-tenancy-msp/

Zach DeMeyer

Zach DeMeyer

Zach is a writer and researcher for JumpCloud with a degree in Mechanical Engineering from the Colorado School of Mines. He loves being on the cutting edge of new technology, and when he's not working, he enjoys all things outdoors, making music, and soccer.

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