What is Remote Monitoring and Management (RMM)?

By Zach DeMeyer Posted February 9, 2020

Remote Monitoring and Management

A managed service provider’s (MSP) solution stack is critical to the efficacy of their business. Remote monitoring and management (RMM) tools are often high on the list of many MSPs. But, what is RMM?

Defining RMM

Remote monitoring and management software is used by MSPs and other IT professionals to proactively administer and monitor an organization’s IT environments from anywhere. In essence, an RMM tool is a back-office platform, which MSPs use to control their clients’ IT operations without setting foot on-prem. 

RMM software usually leverages agents downloaded onto systems and other endpoints to obtain data and run commands on them, regardless of their location. Many people refer to the role RRM tools fill as remote IT management. 

Functions of RMM

RMM tools have several key functions that make them effective in an MSP’s tooling stack. These include:

  • Obtaining system, server, network, software, and other information
  • Filtering data, creating reports and event logs for analysis
  • Alerting MSPs of potential issues/vulnerabilities that need addressing
  • Monitoring device and network performance
  • Scheduling and performing automated tasks for maintenance/patching
  • Operating across several client organizations simultaneously

Why RMM?

Although they provide a wealth of benefits to an organization, there are three main reasons MSPs choose to leverage RMM solutions.

1. Break the Break-fix Cycle

In the earliest days of managed IT, MSPs and other IT service providers had to physically go to their various client’s offices in order to administer their systems and infrastructure. IT created what was known as the “break-fix cycle.” That is, when something broke, an MSP would fix it, leave, and then come back again when something else broke. 

It was a necessary evil of the time, but the cloud and the prevalence of the internet in modern IT have evolved how MSPs operate. The ability to remotely manage and monitor clientele — instead of going to their offices physically — allows MSPs to cut down on time spent on the road, giving them time to manage more clients.

2. Improve Security

A key function of RMM tools is (Read more...)

*** This is a Security Bloggers Network syndicated blog from Blog – JumpCloud authored by Zach DeMeyer. Read the original post at: https://jumpcloud.com/blog/rmm/

Zach DeMeyer

Zach DeMeyer

Zach is a writer and researcher for JumpCloud with a degree in Mechanical Engineering from the Colorado School of Mines. He loves being on the cutting edge of new technology, and when he's not working, he enjoys all things outdoors, making music, and soccer.

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