By Zach DeMeyer Posted February 9, 2020
A managed service provider’s (MSP) solution stack is critical to the efficacy of their business. Remote monitoring and management (RMM) tools are often high on the list of many MSPs. But, what is RMM?
Remote monitoring and management software is used by MSPs and other IT professionals to proactively administer and monitor an organization’s IT environments from anywhere. In essence, an RMM tool is a back-office platform, which MSPs use to control their clients’ IT operations without setting foot on-prem.
RMM software usually leverages agents downloaded onto systems and other endpoints to obtain data and run commands on them, regardless of their location. Many people refer to the role RRM tools fill as remote IT management.
Functions of RMM
RMM tools have several key functions that make them effective in an MSP’s tooling stack. These include:
- Obtaining system, server, network, software, and other information
- Filtering data, creating reports and event logs for analysis
- Alerting MSPs of potential issues/vulnerabilities that need addressing
- Monitoring device and network performance
- Scheduling and performing automated tasks for maintenance/patching
- Operating across several client organizations simultaneously
Although they provide a wealth of benefits to an organization, there are three main reasons MSPs choose to leverage RMM solutions.
1. Break the Break-fix Cycle
In the earliest days of managed IT, MSPs and other IT service providers had to physically go to their various client’s offices in order to administer their systems and infrastructure. IT created what was known as the “break-fix cycle.” That is, when something broke, an MSP would fix it, leave, and then come back again when something else broke.
It was a necessary evil of the time, but the cloud and the prevalence of the internet in modern IT have evolved how MSPs operate. The ability to remotely manage and monitor clientele — instead of going to their offices physically — allows MSPs to cut down on time spent on the road, giving them time to manage more clients.
2. Improve Security
A key function of RMM tools is (Read more...)