Newsletter 5/19: Premium Support, RADIUS MFA, and More!

Welcome to JumpCloud’s May Newsletter. In this issue, we have a Premium Support survey; product updates regarding RADIUS MFA, SAML SP metadata, and more; new Windows Policies; and a recap of our OpenVPN partnership webinar.

Coming Soon: Premium Support

We are pleased to announce that we will soon be adding Premium Support as a new JumpCloud service. As we finalize this offering, we would appreciate your feedback by taking our survey below. Our goal is to create the best Premium Support offering possible.

The survey will ask for your feedback on areas such as:

  • 24/7/365 phone support
  • Implementation and onboarding assistance
  • Feature Training
  • SLAs
  • Dedicated Account Management

Thank you for taking the time to help us build the best Premium Support offering for our customers.

Announcing MFA for RADIUS

RADIUS is a great way to secure network access in your organization by using individual credentials instead of shared credentials. Adding an additional factor of verification to your username and password ensures tighter control over how it’s accessed, especially for VPN networks.

That’s why we have introduced MFA for RADIUS as a new Early Access feature, with General Availability set for early next month. With this release, admins will be able to enforce MFA for RADIUS across their entire user base, adding an additional factor to improve network security. Like all JumpCloud MFA offerings, users can leverage TOTP tokens generated by apps like Google Authenticator.

If you want to learn more about MFA for RADIUS or are interested in being a candidate for Early Access testing, please your account manager.

Product Update: SAML Service Provider Metadata Upload

Admins want the task of connecting SSO applications to JumpCloud to be fast and easy. The new SAML Service Provider (SP) metadata upload feature is designed to simplify and speed up the SAML application connection process.

When admins create a new SSO connection, they can attach an XML file containing application metadata into JumpCloud. The to-be-connected SSO app will be pre-populated instantly with configuration information.  

With this release, the work required to initiate a SAML-connected application is reduced (Read more...)

*** This is a Security Bloggers Network syndicated blog from Blog – JumpCloud authored by Zach DeMeyer. Read the original post at:

Zach DeMeyer

Zach DeMeyer

Zach is a writer and researcher for JumpCloud with a degree in Mechanical Engineering from the Colorado School of Mines. He loves being on the cutting edge of new technology, and when he's not working, he enjoys all things outdoors, making music, and soccer.

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