The Other Security Chasm

You guys recall my security chasm post from 2014? Because clearly some of you obsessively reread what I wrote 5 years ago … not 🙂

That post basically built on an idea of security “haves” and “have-nots” that some of my industry colleagues created. While many associate the “security have-nots” with small businesses, there are in fact many large organizations with an information security team of ONE and perhaps still a few with a security team of NONE …

However, over the years, I became aware of yet another chasm in the industry. A few recent encounters really made this chasm more visible. Here are two fictitious quotes to explain this chasm:

[I] “We prefer a managed service since we don’t have enough people to INSTALL AND RUN a commercial SIEM.” [this is really not about SIEM, just an example]

or

[II] “Ah, that’s the tool you sell? Actually, our engineers can WRITE A BETTER TOOL and/or assemble it from open source in time you typically spent to close a large deal.”

This tweet from Richard also summarizes it well (it was my inspiration for this post … eh … 5 months later):

Naturally, I tend to see a lot more of [I] in my work than [II], but the main point is that these organizations essentially exist in parallel universes. Perhaps this has significant overlap with the other chasm, but IMHO this also has different aspects to it.

We have organizations lacking resources to RUN a well-supported (eh … just say “supported”, Anton…) commercial tool. And by the way, I do mean RUN rather than “run, operationalize and use effectively.” They do not have the people to install a tool and to keep it running. I’ve met people who say they don’t have time to install and configure a basic log management tool! On the other edge of the chasm, we have organizations with resources to WRITE tools superior to many/most commercial tools. They would think nothing of modifying an open source tool to better fit their requirements and, in fact, making it better for others in the process.

What bothers me even more, much of the advice given by the people from the [II] organizations won’t work at all at a [I] organization and will in fact sound condescending, offensive and/or idiotic. “Use more open source” sounds smart to people from the [II] organizations (“Hey, we don’t have to write this code, Kafka does pretty much this already, we just need to tweak it here and over here”), but it sounds like “100X more work than we have people” to a [I] organization. Even “adjust/tune the tool X you already have to do ueful things in other areas” advice occasionally falls flat for the same reason: no people, no skills, no time.

What does it mean? As I explore in this post, I suspect that this will eventually boost the chances of quality MSSPs and MDRs, as well as SaaS-delivered security tools (despite this). This also serves as a grim reminder to vendors: most organizations don’t have time for you and your niche tools…

P.S. If you have to ask, this has nothing to do with orcs.

Vaguely related posts:


*** This is a Security Bloggers Network syndicated blog from Anton Chuvakin authored by Anton Chuvakin. Read the original post at: https://blogs.gartner.com/anton-chuvakin/2019/04/05/the-other-security-chasm/