Is there a version of Active Directory® tuned for Managed Service Providers (MSPs)? The quick answer is no. Of course, MSPs can leverage Microsoft® Active Directory® (AD or MAD) straight out of the box, but the challenge is that this solution is not really designed for MSPs. What we mean by that is, ultimately, if MSPs are interested in managing Active Directory for their clients, they need to implement an Active Directory instance on an individual, per client basis. Clearly, this is a far from an ideal scenario when you consider MSPs often have clients all over the world.
Searching for AD Remote Management
Of course, managing multiple clients and their individual AD implementations is both time consuming and tedious. That’s why many MSPs are looking to the cloud to deliver their directory services. The most popular of these is the traditional directory, Active Directory, which requires on-prem hardware and software coupled with ongoing maintenance—and that’s just one piece of the puzzle. In order to connect AD to the cloud, add-ons, like web application SSOs, identity bridges, cloud infrastructure access management (AWS®, GCE), multi-factor authentication (MFA) and more, each contribute to complete the overall picture.
So, the result is on-site, break/fix situations for MSPs. And, because of all those add-ons, software failure is often not far off. With that in mind, it is easy to see why MSPs want to shift their businesses to remote management services and avoid all the time-consuming, on-site management required in the past. It’s now a matter of saving time, and frankly, sanity.
Further, because MSPs generally service multiple clients at any given time, they want to be able to manage their clients from a single interface. That’s really important in their field because it can be difficult to wade through all the different IT resources each client uses. Clients never have the same exact setup, so keeping all their processes and information straight can present quite the challenge. In keeping with centralized management, it would be much easier for MSPs to control their clients’ users via a single platform (Read more...)