As more and more organizations opt to outsource their IT, managed service providers (MSP) are in high demand. One of the core functions of an MSP is to manage user access to IT infrastructure and the various resources they will utilize in their day-to-day functions. While it could be done manually in smaller shops, for MSPs with several disparate client organizations, having the proper user management tool makes the job significantly easier. So, what solutions are available as a user management tool for MSPs?
MSP User Management Tool of the Past
Traditionally, MSPs have leveraged the on-prem, directory services platform Microsoft® Active Directory® (AD) for their clients’ user management needs. This legacy identity provider has been around for almost two decades, and all the while, Microsoft Windows® has dominated the enterprise operating system space. Upon brief examination, it’s apparent why AD is the on-prem market share leader. AD tightly integrates with on-prem Windows® platforms and applications, the veritable standard in IT for much of the 1990s-2000s.
As time has progressed, however, the shift to the cloud and the opportunity to move away from the break/fix model is putting pressure on traditional identity management. The hours spent on truck rolls between client organizations put a major time constraint on an MSP’s workday, making a traditional approach to user management less and less desirable. By leveraging cloud-based user management tools, MSPs can remotely manage their client organizations and provide greater control over their environments. Many of today’s enterprises have become heterogeneous, leveraging not only Windows systems and apps, but Mac® and Linux® machines on top of cloud applications.
MSP User Management Tool for the Future
Thankfully, there is a cloud user management tool that not only rivals AD, but reimagines it for the modern era. This directory service creates a True Single Sign-On™ experience for regular IT organizations and MSP clients alike, leveraging RADIUS, SAML, and LDAP to connect user identities to virtually all of their resources. While it excels at user management, this third party solution also provides endpoint-centric system management regardless of platform (Windows, (Read more...)
*** This is a Security Bloggers Network syndicated blog from Blog – JumpCloud authored by Zach DeMeyer. Read the original post at: https://jumpcloud.com/blog/msp-user-management-tool/