System Management for MSPs

The average IT admin has quite a long checklist of tasks in their day-to-day. Regardless of the IT organization, one of the first things on this list is system management. For managed service providers (MSPs), the need for system management is multiplied almost exponentially. Typically with a plethora of operating systems and locations to control across several client organizations, system management for MSPs is not an easy problem to solve.

System Management for MSPs Through the Years

The evolution of directory services

Historically, the MSP system management problem was local in nature. Organizations leveraged Windows® platforms, and they were virtually all hosted on-prem. MSPs could use Microsoft®-centric IT management tools, such as Active Directory® (AD) and SCCM, but then they would have to stop in to each of their customers’ shops to upkeep their respective AD and SCCM instances. As a result, the break-fix business model was a valid approach for MSPs.  

While the day-to-day checklist for MSPs remained constant through the years, their clients’ work environments started to evolve. Organizations started to shift away from Windows to macOS® and Linux® systems. Cloud infrastructure providers such as AWS® and Google Cloud Platform began to take hold as mainstays in the industry. The once homogeneous IT workplace became a disparate array of solutions, both on-prem and in the cloud, leaving MSPs feeling spread thin.

A Next Generation Solution

The importance of identity management

Couple this with the need to shift away from the break/fix model, and you can start to see how a new generation of MSP system management tools is required. The next generation system management solution will need to work with Windows, Mac, and Linux systems, remotely, from the cloud. As a modern cloud management tool, this endpoint solution will also need to increase security, provide the ability to deploy and run GPO-like functions, and ad hoc or schedule scripts and commands to manage systems. With these system management capabilities, MSPs will be enabled to remotely manage their clients, regardless of their location and system preference.

While it seems like a stretch, such a solution exists, and is available from (Read more...)

*** This is a Security Bloggers Network syndicated blog from Blog – JumpCloud authored by Katelyn McWilliams. Read the original post at: https://jumpcloud.com/blog/system-management-for-msps/