Tapping Into The Community To Provide 24/7 Online Support

There was a time when companies would simply build products and sell them. All they needed were people who built products and people to sell them. Now, companies are realizing the power of communities to improve their customer experience. Here at Cylance, we believe that the best way to improve products and solve big problems is by forming a community of users to help each other and the world around them.

At Cylance, we deliver cutting-edge security products, so we understand that security folks are highly focused on keeping their personal information private, and rightly so. The downside of that reality is that, often, community and collaboration across and between organizations is a non-starter. While the security community is protective of its members for good reasons, the truth is, it is also very collaborative in certain specialized areas.

Our industry has been sharing threat data for decades to improve security for businesses and users alike. With the implementation of a collaborative online community of security-conscious individuals, we hope to be the connector that helps facilitate conversations between organizations and security teams dealing with similar problems in order to bring about potential real-world solutions.

We leverage the power of artificial intelligence and machine learning to prevent attacks before they begin. We thrive on data insights and proactive execution. Inspired by the themes that make our products great, our customer support is insightful and proactive as well.

So, what can you expect from the new Cylance Support Site with Community?

New Cylance Support Site With Community

Today, we’re launching a brand new Support Site with Community that will give you the edge in securing your organization and infrastructure.

Here’s how our new support site will help you:

  • 24/7 self-service online support
  • Searchable knowledge base with FAQs
  • Product feedback channel where you can (Read more...)

*** This is a Security Bloggers Network syndicated blog from Cylance Blog authored by Ashley Wolf. Read the original post at: https://threatmatrix.cylance.com/en_us/home/new-cylance-support-site-with-community.html